Earlier this week, we reported that YouTube had attempted some form of apology regarding the Restricted Mode feature on their website. Whilst it was intended to stop children from seeing mature content, the algorithm inadvertently was blocking educational LGBTQ+ content which had the community in uproar.
Here’s how they tried to apologise on Sunday 19th of March, much to the anger of their creators:
Thankfully, YouTube have now issued a sincere apology that lasts a hell of a lot longer than just one paragraph. In it, the company seem to accept full responsibility for “confusing and upsetting” their community, in addition to leaving their “content being unfairly impacted”. Thankfully, creators now have the answer they’re looking for: “The bottom line is that this feature isn’t working the way it should. We’re sorry and we’re going to fix it”.
In the paragraph below, YouTube go out of their way to spotlight some of the people their Restricted Mode unfairly censored.
The feature, which was set up back in 2010, was designed around “institutions like schools” to allow children to access YouTube whilst content such as “mature topics”, “videos that contain profanity” and the “discussion of certain diseases like addictions and eating disorders” would not be viewed. Unfortunately, this algorithm seems to have incorrectly censored most videos that reflected any form of sexuality.
By manually fixing the four video examples above, YouTube will be working harder to “train [their] system” into recognising what content should and should not be censored using the Restricted Mode feature. At the end, they do ask for patience from their creators whilst they solve the problems raised: ” It will take time to fully audit our technology and roll out new changes, so please bear with us”.
Creators such as Riyadh K already seem pleased with YouTube’s latest apology.
Are you more satisfied with this apology form YouTube regarding their Restricted Mode feature, or has it been a problem ignored for seven years? Let us know in the comments below.