Jaclyn Hill's lipsticks are being criticised after customers find bumps and hairs
11 June 2019, 13:02
Jaclyn Hill released new lipsticks and some customers say they've received items with "fibres", "bumps", and other defects.
Jaclyn Hill has come under fire this week, following drama surrounding lipsticks from her new Jaclyn Cosmetics beauty range.
The popular beauty guru has nearly 6 million subscribers on YouTube and recently introduced Jaclyn Cosmetics in a 35 minute video. Unfortunately, some customers who bought lipsticks from the collection say they have received items with "fibres" and/or "bumps". Buyers have even shared pictures of what they say are the lipsticks in question.
Beauty YouTuber RawBeautyKristi spoke out about her experience purchasing and inspecting the lipsticks, revealing in her review that she did not feel comfortable trying the lipsticks on her mouth.
Kristi also shared a microscopic view of the Jaclyn Cosmetics lipsticks, which certainly speaks to the "fibres" and "bumps" others have been reporting.
People have since shared photographs of the Jaclyn Cosmetics lipsticks they received and shared their own experiences.
Still have yet to hear from you guys?? (EMAILED BOTH OF YOUR EMAILS) Would still love to know what was in my lipstick? And I would really appreciate if I could get my refund already! #jaclyncosmetics @jaclyncosmetics @Jaclynhill pic.twitter.com/YgnNxEswpw— Krystal Duarte (@mizzgrizzlybee) June 9, 2019
Jaclyn addressed the drama on Twitter, explaining that the fibres were due to "white gloves" used in quality control.
The beauty guru also apologised and confirmed that people who are unsatisfied with their product should contact her team at firstname.lastname@example.org for a full refund.
I’m so sorry if the product you received was anything less than perfect. If you are unsatisfied in ANY way please contact email@example.com & we will be sure to give you a full refund as well as send you a new product.— Jaclyn Hill (@Jaclynhill) June 7, 2019
My team and I are working very hard on finding out EXACTLY what is causing the “grittiness & bumpy texture” on some of my lipsticks. I am so sorry to see some of you dissatisfied with my product. I will make it right for you & learn from this mistake! That’s a promise❤️— Jaclyn Hill (@Jaclynhill) June 8, 2019
If any of you are receiving lipsticks like this.... please know that this is NOT hair! My factory used brand new white gloves to do quality control & they shed all over my product!😡 We switched to rubber gloves 2 days ago & will make sure this never happens again. https://t.co/qn6UTUJzRE— Jaclyn Hill (@Jaclynhill) June 8, 2019
People have plenty of theories about what's going on with the lipsticks. Meanwhile, Twitter is reacting to the drama in typical Twitter fashion.
I’m literally so gobsmacked at the Jaclyn Hill lipstick scandal omg pic.twitter.com/r18rButFKc— brandon (@brxndonok) June 9, 2019
jaclyn hill employees doing quality control on her lipsticks pic.twitter.com/YIDr40EfrJ— Sebastian Williams (@sebas_williams) June 9, 2019
Customers— Emma Mohn (@emsylu21) June 11, 2019
are hairy Jaclyn Hill pic.twitter.com/d8kl9FwVxK
If Jaclyn hill does not make a video response to the contaminated lipsticks I feel that the beauty community will unsubscribe. What makes this drama interesting is that beauty gurus are coming out making videos holding Jaclyn Hill accountable.— richlux713 (@RichLux713) June 9, 2019
Fans hope that the beauty guru will make a video explaining the situation to her customers and supporters. She has not yet, but we'll keep you updated if and when she does.