YouTubers Are Taking Heat For Promoting The 'BetterHelp' Therapy App

11 October 2018, 16:40 | Updated: 11 October 2018, 16:47

Shane Dawson / PewDiePie / Philip DeFranco
Shane Dawson / PewDiePie / Philip DeFranco. Picture: YouTube

By Chandni Sembhi

YouTubers are being called out over their promotion of 'therapy' app, BetterHelp.

YouTubers are no strangers to sponsored content, and as an audience, we have grown to accept this. Usually with big sponsorship campaigns, you'll see a few big YouTubers sponsoring one product or service over a few weeks. The most recent and most controversial sponsorship campaign is for the new 'therapy' app, BetterHelp.

BetterHelp is advertised as being an app that will connect you to qualified therapists you can talk to from the comfort of your own home. This can be through messaging, phone calls, and video chats. The service also claims to be cheaper than seeing therapists in the more conventional method of visiting them in clinics. YouTubers like Shane Dawson, Rose and Rosie, Kati Morton and Philip DeFranco all posted ads about the service. Seems like a great idea, right?

WRONG! As it turns out, the app isn't as good as it first seemed. BetterHelp has been allegedly been turning away suicidal people, charging more money than people expected, and they can't even guarantee the legitimacy of their therapists. PewDiePie has even done a whole expose video for us.

The app claims that when they sign up, they'll just pay $65 for a 'therapist', as opposed to the $200-odd you'd spend on a therapy session in real life. Here's the tea: although your first week is only costing you $65 upfront, when that week runs out, you are billed TWO HUNDRED AND SIXTY DOLLARS. Yes, if you are charged and don't want to use the service anymore, you can contact BetterHelp and ask for a refund - but that isn't the point. The point is that they are liars.

BetterHelp has also said that it isn't actually a substitute for actual real life therapy, they can't actually diagnose you, they can't guarantee the legitimacy of the therapist's qualifications, and they cannot be held accountable for anything the therapist does or says. You might not even get matched up with a therapist best suited for your needs. For $260 dollars you can get a person who might be a therapist that might be helpful! Thanks, BetterHelp!!

Obviously, all of the above is crap, and if that happened to you, you wouldn't be happy. So fans are calling out YouTubers who promoted this service.

What do you think about BetterHelp? Have you used it? Would you use it? Let us know!