TanaCon Forced To Shut Down As "15,000 Unticketed Guests" Show Up
23 June 2018, 14:20 | Updated: 23 June 2018, 19:18
UPDATE (19:10pm BST): TanaCon has been abandoned all together, after the Good Times, the company organising the event, said they couldn't secure a new venue.
In a statement shared to Twitter, Good Times said, "We are so grateful for each and every one of you who showed support for TanaCon and Tana's dream of inclusivity. Due to an overwhelming and unexpected response of over fifteen thousand unregistered guests arriving to the venue Friday morning, unfortunately, inclusivity to everyone became a safety hazard for the exact people we want to accommodate."
They continued: "Our team has worked around the clock to find a solution to accommodate everyone safely and fairly, but at this point in time there is no way to continue our weekend at TanaCon as is without risking the safety of all our Featured Creators, which is our number one priority. At this time, we are working on a way to make this up to every single on of you."
Good Times have advised guests seeking refunds to email, and said there would be "another announcement" at 1:30pm local time.
Tana has not spoken since the news broke.
The first day of TanaCon was forced to come to a sudden end today after "15,000 unticketed guests" arrived at the Anaheim Marriott Suites hotel, where the event was being held. TanaCon was initially expected to be attended by 5,000 people.
TanaCon was set up by YouTuber Tana Mongeau after she accused VidCon of mistreating her in previous years. But with the convention being organised in just a few months, unexpected issues such as excessive crowding emerged, resulting in the hotel going over capacity.
100% it's my first convention and obviously we aren't ran by a giant corporation and NO ONE EXPECTED 15,000 unticketed guests to show up and rush!!! however meeting u guys all day & the wedding and stuff was so fucking incredible. i love u!!!!!— TANACON (@tanamongeau) June 22, 2018
Eventually the event was forced to close for the day. Fans, many of whom had paid $65 for VIP tickets, were recorded chanting "refund, refund" in response to the chaos.
Tana tweeted that she had secured a new, larger venue for day two, and pledged to either put on an extra date or "personally" refund anyone who was still unsatisfied.
moving the show to a new venue within minutes away from this one that holds an extra 5,000 people and doing a free show with some very special guests!! tomorrow everything resumes normally & shane and i are working on some awesome cool stuff we luv u❤️— TANACON (@tanamongeau) June 22, 2018
bella and i r coming out to talk to everyone!! everything is fine just fire marshall stuff keeping it safe. adding a third day or if worst comes to worse i would be down to personally refund anyone still upset!!! no one expected 20,000 people my loves. i love u!— TANACON (@tanamongeau) June 22, 2018
Beyond the capacity issues, guests were forced to wait outside for a number of hours in the heat while attempting to get in, with some reporting that no water was offered to help combat the 84 degree (28 celsius) heat.
i’m livid. i’ve spent $1000 on this trip just to almost get kicked out, not be able to go the bathroom or get water because if i do i’ll get kicked out?? after being here since 7am??? like wtf.— amber rose 🌈 (@amberconino_) June 22, 2018
not mad at tana, but this is shittty & i’m so upset. #tanacon
i have VIP tickets, drove 29 hours to anaheim, i waited outside in the sun from 7-11:30, been at the main stage since i got inside. just tired to go get a damn water & some security guard tried to kick my wife & i out of tanacon because they’re not letting anyone else in today.— amber rose 🌈 (@amberconino_) June 22, 2018
In a tweet sent in the early hours of Saturday morning (local time), Tana said she was still working to "make sure everything can be safe for tomorrow."
"Everything will be made right no matter what," she added.
guys. 4 am. in a security meeting. trying to make sure everything can be safe for tomorrow. keeping u posted as i know what we can do to hold near 20,000 of u and be safe. everything will be made right no matter what. never giving up. creators deserve a voice. for free.— TANACON (@tanamongeau) June 23, 2018